CAF has been developed for use in all areas of the public sector and is applicable to public institutions at European, national, federal, regional and local levels. CAF – Common Self-Assessment Framework for the functioning of public institutions is a tool for Total Quality Management (TQM) developed by the public sector for the public sector, inspired by the Model for Excellence of the European Foundation for Quality Management (EFQM).
You will know the principles of Total Quality Management; You will learn how to organize your work by orienting yourself after the complete cycle of continuous improvement – PECO (Plan, Execute, Control, Optimize); You will identify the improvement actions and you will be able to make a diagnostic analysis of the institution; You will learn to evaluate performance management and identify its organizational causes.
- Presentation of CAF and the evolution of the concept; Introduction to CAF; Theoretical elements.
- The goals pursued by CAF;
- The link between CAF and Quality Management;
- CAF model (EFQM, model of excellence) – structure and content;
- Factors considered by the CAF model;
- Areas covered by the CAF model;
- Criteria used to evaluate performance for each factor defined by CAF
- Good practices in the application and use of CAF;
- The performance evaluation process;
- Integration of quality management elements;
- Aspects taken into account when evaluating performance;
- Performance scoring grids in the evaluation stage;
- Practical activity – joint agreement on performance evaluation (teamwork).
Răzvan Burlacu
Professional experience:
- Coach
- General director
- Quality management consultant
- Regional manager
- Commercial director
- Director of the Brasov office
- Key account Manager
- Supply system manager
- Mechanical Engineer
10 is the best grade in school. I can say the same about me when I am referring to the experience I have as a trainer and as a consultant. If I am talking about deadlines, I’m good with this too: my deadline is on Friday but I finish the job on Tuesday, but this is because today I am in Cluj, tomorrow in Brasov and then in Bucharest, to teach a training, be part of a teambuilding or some consultancy session I am involved in.
EDUCATION AND PROFESSIONAL CERTIFICATIONS:
Transilvania University Braşov, TCM Faculty, Specialization course in Unconventional Technologies
- Sales skills – soft skills
- Negotiation skills
- Advanced selling skills
- Time management
- Consultative Sales, B2B
- Team Management
- High performance leadership
- Customer Communication
- Sales to KA
- Emotional Intelligence
- Prezentation skills
- Public speaking
- Train the trainers
- First Stage of the international MBA program of OUBS (courses: competitive management, customer relationship management, financial management)
- Second Stage of the international MBA program of OUBS (courses: development and change management, resources management)
- Quality Auditor (code COR: 242303)
- Coach (code COR: 241205)
- Project Manager (code COR: 242101)
- Expert in accessing structural and cohesion European funds (code COR: 241948)
- Continuous professional development system evaluator (code COR: 242411)
- Six Sigma Green Belt
- Internal Auditor ISO TS:16.949: 2009
